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 Post subject: "Server Maintenance" error message: The causes
PostPosted: Wed Jun 15, 2011 8:24 pm 
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This is a typical error to get and is among the most frequent issues us admins deal with from a help standpoint, so it seemed to warrant a stickied thread in the help desk

The causes:

The "Server Maintenance" error is one a player will typically get when the connection to the server is being interrupted or reset. This will happen when we are actually doing maintenance of course, but the game client will view this issue uniformly, and will throw the same error even if that is not why you get it.

Other reasons (aside from actual maintenance) that you will get this error are:


  • Crossing URL Sessions - If you play on BattleGalaxy, you may be playing on battlegalaxy.com or galaxy.battlegate.net without realizing it. If you stay in the "battledawn.com" URL range (http://galaxy.battledawn.com and http://battledawn.com respectively) then you should be able to cross between the two games without interrupting your browser session with the server.

    So, in summary, if you are playing Galaxy 1 on the URL battlegalaxy.com and you log into the forum on battledawn.com for instance, then you would then get the server maintenance error as your session had been reset with the server and that is what it interprets to you.


  • Connection Interruption - This can be a common problem with mobile broadband connections and wifi in general, but can affect wired broadband services too, albeit a little more rarely. In the case of mobile broadband, often your service provider will change towers without you knowing it which can end up giving you a different IP address without a moment's notice. If you were casually browsing, you may never notice, but in the cases of sessions with servers, losing connection to the original IP will most likely reset your session. This can sometimes happen with DSL or dynamic IP networks as well.

    In many cases, this error is thrown because something somewhere between our servers and the player is just causing hell for the connection and causing it to time out. In these cases there is little that can be done to remedy it unfortunately. Nature of the Net Beast I guess! :lol:


  • Firewall / Antivirus issues - Your firewall could be blocking the cookie that our server is trying to send you, and so can your browser or antivirus. I promise we aren't going to send you anything you don't want, so adding an exception for battledawn.com in firewalls and antivirus programs can sometimes make a world of difference.

  • Cache & Cookie refresh issues - Our final choice is a classic. You will be amazed how many of the most common glitches suffered by net surfers can be fixed by simply clearing the browser's cache & cookies & restarting your browser. There is a guide describing how to do this which is also stickied on the help desk board, you can find it HERE ;)

If none of these descriptions seem to fit your scenario and you are experiencing this issue, you can of course, post here, or you can PM an admin should you see one online, and describe exactly what you know sets you apart from these issues and we can try to work on a fix or at least try to isolate the cause for future reference.

Thank you for your patience if you have been dealing with this issue, and thanks again for playing BattleDawn!

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 Post subject: Re: "Server Maintenance" error message: The causes
PostPosted: Wed Jun 15, 2011 8:42 pm 
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Thanks Seth! I was confused abotu 60000000 times by this! Thanks!

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 Post subject: Re: "Server Maintenance" error message: The causes
PostPosted: Wed Jun 15, 2011 8:47 pm 
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Om nom nom :)

Thanks for the info Seth, helped me quite a bit, and will easily help a lot of others :)

-Dawn

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 Post subject: Re: "Server Maintenance" error message: The causes
PostPosted: Thu Jun 23, 2011 12:51 pm 
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got a new one:


General Error
SQL ERROR [ mysqli ]

Unknown column 'nMaxTick' in 'field list' [1054]

An SQL error occurred while fetching this page. Please contact the Board Administrator if this problem persists.
Please notify the board administrator or webmaster: admin@battledawn.com

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 Post subject: Re: "Server Maintenance" error message: The causes
PostPosted: Thu Jun 23, 2011 1:06 pm 
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Ydegart wrote:
got a new one:


General Error
SQL ERROR [ mysqli ]

Unknown column 'nMaxTick' in 'field list' [1054]

An SQL error occurred while fetching this page. Please contact the Board Administrator if this problem persists.
Please notify the board administrator or webmaster: admin@battledawn.com



I'm getting this same message. Was logged into BD all day and then this error started appearing... still can't get it :(


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 Post subject: Re: "Server Maintenance" error message: The causes
PostPosted: Thu Jun 23, 2011 1:12 pm 
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General Error
SQL ERROR [ mysqli ]

Unknown column 'nMaxTick' in 'field list' [1054]

got the same error. Still trying


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 Post subject: Re: "Server Maintenance" error message: The causes
PostPosted: Thu Jun 23, 2011 1:53 pm 
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scohan wrote:
General Error
SQL ERROR [ mysqli ]

Unknown column 'nMaxTick' in 'field list' [1054]

got the same error. Still trying


Happened to me earlier, but now it seems to be working but Earth is stuck on tick 1038


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 Post subject: Re: "Server Maintenance" error message: The causes
PostPosted: Thu Jun 23, 2011 2:06 pm 
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General Error
SQL ERROR [ mysqli ]

Unknown column 'nMaxTick' in 'field list' [1054]

An SQL error occurred while fetching this page. Please contact the Board Administrator if this problem persists.
Please notify the board administrator or webmaster: admin@battledawn.com


Same as everyone else D:

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 Post subject: Re: "Server Maintenance" error message: The causes
PostPosted: Thu Jun 23, 2011 2:36 pm 
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I was confused by all the errors i got :s

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 Post subject: Re: "Server Maintenance" error message: The causes
PostPosted: Mon Jul 11, 2011 8:10 am 
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ohh i's afraid "}'?
thanks

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