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 Post subject: Official Login Issues and Solutions Thread
PostPosted: Mon May 23, 2011 9:59 pm 
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Joined: Sun Apr 25, 2010 6:54 am
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Please post any issues you have with logging in in this thread.

All topics on this subject have been merged. Possible solutions:
Seth wrote:
I had the same problem after the update. Here was my fix:

1.) Uninstall flash player, and install latest version (flash was updated recently) Latest version download can be found
HERE

2.) Clear cache & cookies, and restart browser. Depending on browser type, you may wish to reboot.

I only use Firefox to access BD, as I find chrome and many others to be fickle and unreliable when it comes to Flash Player games with any processing weight. When using Safari, Chrome and Opera, I found that I had frequent crash issues with Flash player, not just on BD, but with mundane sites and even weather radar in flash.

If you still have issues, you may need to check that you don't have a flash shared object causing issues.

You can find directions to handle shared objects
HERE


Ferr3t wrote:
This is a common problem caused by a recent Adobe Flash Player update. In order to fix this you must >FIRST UNINSTALL FLASH< then install the latest version. Links below.

Uninstall here

NOTE: Make sure you have Battle Dawn, your browser and any other programs that use flash closed while you uninstall it.

Install here

If you're still having problems let me know which browser you're using so I can walk you through how you can clear your cache and cookies.

A guide on how to clear your cache and cookies can be found here.

-w1lll

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Last edited by w1lll on Wed Jun 01, 2011 2:09 pm, edited 3 times in total.
Updated.


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 Post subject: Re: Help i cant enter server
PostPosted: Tue May 24, 2011 12:10 am 
Major
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Joined: Wed Jul 28, 2010 5:38 am
Posts: 2979
Location: Broome, Western Australia
Gender: male
Hey mate, what exactly is the problem you are experiencing?

Can't you login?

Does the game fail to load on every world?

Does the game fail to load on only one world?

Can you not find your colony in the world select list?

A common fix to some of these problems is to clear your cache and cookies, try that now and see if it works, if it doesn't let us know what the problem is so we can crack down on a fix more quickly :)

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 Post subject: Can't Load Game
PostPosted: Tue May 24, 2011 1:17 am 
Private 1st class
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Joined: Sun Mar 27, 2011 2:16 am
Posts: 13
Hi,

I am unable to load the game. IE and Firefox crash when i select my only account on Earth 2.

Steps to reproduce the crash:

1) go to www.battledawn.com

2) Login using the following details:
Username: kingelessar
Password: (u can figure out the password)

3) Once in select Earth 2 with colony name King Aragorn

4) Game starts to load untill the bar reaches the end and then what ever browser u have it will crash. I tested on both IE and Firefox.

I have tested from different connections and different machines with no success. It has been 12 hours since i can't access the game.

Please help


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 Post subject: Re: Can't Load Game
PostPosted: Tue May 24, 2011 1:47 am 
Major
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Joined: Wed Jul 28, 2010 5:38 am
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Location: Broome, Western Australia
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The browser quite literally stops responding? What are the specifications for your computer/s?

First try updating your Adobe Flash Player then if that doesn't work take the following steps:

1) Click 'start'

2) Right click 'computer' and hit 'properties'

3) Look for:

Memory (RAM)

Processor

Operating system (eg. Windows XP Home Edition)

4) Post it here :)

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 Post subject: Re: Can't Load Game
PostPosted: Tue May 24, 2011 2:33 am 
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Joined: Sun Mar 27, 2011 2:16 am
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First thanks for reading my message and replying.

I have uninstalled flash twice already.

It crashes the lastest version of ie, firefox and safari.

I have done the test on 3 machines: at work, home and on a computer at a cafe. The game was working on all three machines up until 3 pm EST yesterday.

The computer i am using right now is a windows 7 with the following specs:

Ram: 4 gb
system type 32 - bit
Processer: Intel core i3 CPU M 350 @ 2.27 GHz

Thanks in advance for ur help.


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 Post subject: Re: Can't Load Game
PostPosted: Tue May 24, 2011 2:45 am 
Major
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Joined: Wed Jul 28, 2010 5:38 am
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Location: Broome, Western Australia
Gender: male
Happy to help.. :) It crashes the browser in the cafe? That's very odd.. Can you login to other worlds?

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 Post subject: Battledawn wont load!!
PostPosted: Tue May 24, 2011 4:09 am 
Major
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Joined: Wed Feb 10, 2010 2:21 am
Posts: 2760
Location: Bangalore, India
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Hey Guys/Admins,

I know this question has been asked several times, I even looked up the topic on the helpdesk for this, but am still not able to solve it. I try logging into BD and I can login through the forums, but whenever I attempt to launch the client, It loads everything and then a black screen appears with Loading... in the center. Nothing else happens. I have tried clearing cache and cookies etc, but nothing seems to work. I tried in Firefox, IE and Chrome and all browsers have the same issue. Some other BD users in other countries also are having the same problems. Can you please look into it, or let us know what to do?

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 Post subject: Re: Battledawn wont load!!
PostPosted: Tue May 24, 2011 5:03 am 
Site Admin
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Joined: Tue Apr 21, 2009 5:47 am
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Hello

Can you please post a screenshot

when logging in as 'new player' do you have the same problem?

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 Post subject: Re: Battledawn wont load!!
PostPosted: Tue May 24, 2011 5:41 am 
Private
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Joined: Sat Apr 30, 2011 12:52 pm
Posts: 3
I have the same issue that you do, when i try to load the game my cpmputer freese and nothing happens, i tried it with diferent browsers and 3 computers and the same thing happens, it started yesterday around at night.


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 Post subject: Re: Battledawn wont load!!
PostPosted: Tue May 24, 2011 5:49 am 
Major
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Joined: Wed Jul 28, 2010 5:38 am
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Location: Broome, Western Australia
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Is the problem on all the servers or just one/a few?

(One of my mates had this problem for a little while very recently)

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