It is currently Thu Sep 18, 2014 10:42 am

All times are UTC - 5 hours



Forum rules


Please read the stickied topic marked "Please read before posting"~

Please only post here if you need technical help with BattleDawn, or if you have information that can help someone.

Please stay on topic.

No spam.



Post new topic Reply to topic  [ 5 posts ] 
Author Message
 Post subject: Major login troubles
PostPosted: Fri Apr 04, 2014 1:35 pm 
Private
Private
User avatar
 Profile

Joined: Thu Apr 03, 2014 4:09 pm
Posts: 2
Gender: male
I tried to log in 2 nights ago and it wasn't accepting my password and it was strange because I've never let anyone use my account (afraid of being banned) so I waited a while then came back and tried again still "wrong" password.

So I then went to change my password and it wouldn't accept my email or my username. And my username is still in use then I asked a couple of friends to see what they could help me with and going to a diffrent browser or use a diffrent URL did nothing. I also contacted admin Seth via skype. He has yet to contact me back but I was wondering while I wait for him could any of you help me.

(Had to make a new account to ask this)


Top
 

 Post subject: Re: Major login troubles
PostPosted: Fri Apr 04, 2014 1:57 pm 
Moderator
Moderator
User avatar
 WWW  YIM  Profile

Joined: Thu Jun 30, 2011 2:48 am
Posts: 8023
Location: Fuyuki City
Gender: male
you sure you got your username right? Even in worst case situation that someone managed to hack in your account, they can't "delete" your account so there is no way your username not accepted.

The only possible explanation I have with the details you gave is that you get your username and email wrong, and thus can't login or reset your password.

You can search for the username via the "Member" link on the top of the forum, and see if it's the correct one that you were trying to log in. If you're sure that the username was corrected, please tell us your username (here or through PM, whichever you prefer) so that we can help you further with it.

_________________
Image

Image


Top
 

 Post subject: Re: Major login troubles
PostPosted: Fri Apr 04, 2014 2:08 pm 
Site Admin
Site Admin
User avatar
 Profile

Joined: Sun Mar 21, 2010 3:02 pm
Posts: 1588
Gender: female
Please contact us at admin@battledawn.com

_________________
Community Manager BattleDawn/ SuperMechs
BattleDawn on Facebook


Top
 

 Post subject: Re: Major login troubles
PostPosted: Fri Apr 04, 2014 2:40 pm 
Private
Private
User avatar
 Profile

Joined: Thu Apr 03, 2014 4:09 pm
Posts: 2
Gender: male
aister wrote:
you sure you got your username right? Even in worst case situation that someone managed to hack in your account, they can't "delete" your account so there is no way your username not accepted.

The only possible explanation I have with the details you gave is that you get your username and email wrong, and thus can't login or reset your password.

You can search for the username via the "Member" link on the top of the forum, and see if it's the correct one that you were trying to log in. If you're sure that the username was corrected, please tell us your username (here or through PM, whichever you prefer) so that we can help you further with it.


I did make sure my username was correct using both the way you just mentioned and seeing if I could create an account in that same name (which I couldn't cause it was taken)

Though I'm fine with that account the only thing that I'm mad about is that I was about to end G1 in HunT rank two alliance and was wondering could I get those tokens to this new account? I had no reds and only like 137 blues that don't mean to much.

My old username was momo12 (wishing I could've changed it)


Top
 

 Post subject: Re: Major login troubles
PostPosted: Sun Apr 06, 2014 7:41 am 
Site Admin
Site Admin
User avatar
 WWW  Profile

Joined: Sun May 31, 2009 10:47 pm
Posts: 2419
Location: U.S.A.
Gender: male
You can contact me again on Skype. Ill be around today, off & on, all day long. I must have missed you there previously. Sorry bout that!

Anyway, hit me again, and I will help you get to the bottom of the issue.

_________________
Battle Dawn Staff
Community Management Specialist
Technical Support
World Administrator
Music Composer

Welcome to the best free multiplayer war strategy game on the web!


Top
 

Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 5 posts ] 

All times are UTC - 5 hours



You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  
WarLingo Android Mobile Game

Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group  
Copyright Tacticsoft Ltd. 2008   
Updated By phpBBservice.nl