It is currently Fri Sep 19, 2014 4:48 am

All times are UTC - 5 hours



Forum rules


Please read the stickied topic marked "Please read before posting"~

Please only post here if you need technical help with BattleDawn, or if you have information that can help someone.

Please stay on topic.

No spam.



Post new topic Reply to topic  [ 15 posts ]  Go to page Previous  1, 2
Author Message
 Post subject: Re: where are my tokens
PostPosted: Mon Jan 28, 2013 11:23 pm 
Site Admin
Site Admin
User avatar
 WWW  Profile

Joined: Sun May 31, 2009 10:47 pm
Posts: 2419
Location: U.S.A.
Gender: male
I posted this reply in another thread, and I figure I had better post it here as well, since you are being affected by the same issue.

Quote:
Sorry mate. We are working on it. It appears there is a problem with a new feature PayPal has been rolling out, called "express checkout". As far as we can tell, the problem is with how their new system prioritizes what are known as "Instant Payment Notifications" or 'IPN'. For the payments that are being reported as problematic today, it appears that PayPal systems is not only failing to report IPNs for these transactions, but its failing to produce them at all.

Normally, I could log into our PayPal account and request to re-send the IPN for any transaction like this, and then our server would read it and the tokens would be delivered. But in these cases, there is no IPN produced by PayPal in the first place, so there is no way I can re-sent it to the server.

Right now we are waiting on PayPal to produce the IPNs or get back with us. Whichever comes first. I was told to wait 24 hours, and if it was not resolved in that amount of time, we could take further steps on our own.

Considering there are several of these cases today, I certainly hope that PayPal makes it easy on all of us and simply produces the IPNs, so I can just run down the list and get them paid out.

Apologies again folks! Sometimes when the big payment vendors change the way they do things, they don't always plan for situations like ours. All we can do is play catch-up.

Of course, we will do our best to compensate those affected for their inconveniences if it comes to be that our own shortcomings were a result of these issues.

Thank you for your patience, and for supporting BattleDawn!

_________________
Battle Dawn Staff
Community Management Specialist
Technical Support
World Administrator
Music Composer

Welcome to the best free multiplayer war strategy game on the web!


Top
 

 Post subject: Re: where are my tokens
PostPosted: Mon Jan 28, 2013 11:24 pm 
SM Moderator
SM Moderator
User avatar
 Profile

Joined: Mon Oct 15, 2012 4:08 pm
Posts: 1507
Location: England
Gender: male
Write something like this on the news at world selection options so all players are aware of it :)

_________________
ImageImageImage


Top
 

 Post subject: Re: where are my tokens
PostPosted: Tue Jan 29, 2013 12:52 am 
Site Admin
Site Admin
User avatar
 WWW  Profile

Joined: Sun May 31, 2009 10:47 pm
Posts: 2419
Location: U.S.A.
Gender: male
Not sure it is necessary at this point. It seems like these incidents are isolated to specific areas of time to me. Perhaps it was an isolated issue, but without access to PayPal's systems, it is hard to tell.

We are in 'hurry up & wait' mode right now. I am watching hourly to see if the IPN is produced by PayPal, so I can hopefully resend and resolve the transaction on our end, and verify that everything is working ok on our end, and that once this problem is solved on the other end, that is (hopefully) that.

If it carries on to more people in the meantime, I will most likely do a news post about it.

Thanks mate :)

EDIT: I just checked PayPal again, and it seems that they have finally produced the IPNs for these transactions, and they are being sent over to our servers, and it appears that our servers are paying out the tokens as normal.

_________________
Battle Dawn Staff
Community Management Specialist
Technical Support
World Administrator
Music Composer

Welcome to the best free multiplayer war strategy game on the web!


Top
 

 Post subject: Re: where are my tokens
PostPosted: Tue Jan 29, 2013 2:44 am 
Corporal
Corporal
User avatar
 Profile

Joined: Mon Jun 01, 2009 12:36 am
Posts: 48
Gender: male
thanks Seth for your help in getting my tokens


Top
 

 Post subject: Re: where are my tokens
PostPosted: Fri Feb 01, 2013 3:38 pm 
Site Admin
Site Admin
User avatar
 WWW  Profile

Joined: Sun May 31, 2009 10:47 pm
Posts: 2419
Location: U.S.A.
Gender: male
No problem bro. :) Anytime!

_________________
Battle Dawn Staff
Community Management Specialist
Technical Support
World Administrator
Music Composer

Welcome to the best free multiplayer war strategy game on the web!


Top
 

Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 15 posts ]  Go to page Previous  1, 2

All times are UTC - 5 hours



You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  
WarLingo Android Mobile Game

Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group  
Copyright Tacticsoft Ltd. 2008   
Updated By phpBBservice.nl