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 Post subject: account disapear
PostPosted: Thu Nov 01, 2012 2:40 pm 
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I got an account in the earth 3 and i just cant access it. all my accounts got lost. any help? my account name is kamiiii same as my login.

cumps


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 Post subject: Re: account disapear
PostPosted: Thu Nov 01, 2012 5:20 pm 
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When was the last time you logged into it?
We delete colonies after 8 days of no activity (16 days for supporter)
Also, please make sure that it was no facebook account / normal account as those are separated.

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 Post subject: Re: account disapear
PostPosted: Thu Nov 01, 2012 6:19 pm 
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where can i chat with some administrator? maybe i know what the problem is.
but hard to explain here a direct chat would be better


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 Post subject: Re: account disapear
PostPosted: Fri Nov 02, 2012 10:13 am 
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Joined: Sun May 31, 2009 10:47 pm
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Admin Ilona is your world administrator on E3. She posted right before you.

;)

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 Post subject: Re: account disapear
PostPosted: Fri Nov 02, 2012 11:09 am 
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i just told u the account name is kamiiii it is a normal account. after the downtime i couldn't log in my account again. can u pls check what just happened?


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 Post subject: Re: account disapear
PostPosted: Fri Nov 02, 2012 1:06 pm 
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I don't see any colony associated with your account on E3.

Are you sure you are logging in to the correct account? Did you initially make the colony while playing on Facebook?

How long has it been since you last successfully logged into the colony?

Thank you for your patience.


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 Post subject: Re: account disapear
PostPosted: Fri Nov 02, 2012 2:34 pm 
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is any way to check the IP address with of my account with that account? like i said before never played from facebook and i was playing pretty recently in that world i bet u cant see any other login into that account can anyone tell me what is wrong?


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 Post subject: Re: account disapear
PostPosted: Fri Nov 02, 2012 6:00 pm 
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Well, if any accounts were lost due to any downtime we experienced, it would be the only instance. Even when the server was unreachable, I belive everything was still online.

I do not see any ban notices, or notes left by any admin explaining why you might possibly have been deleted.

Inactive colonies are deleted after 8 days of not logging into them. Is it possible that it was a little longer than you realize that you were away?

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 Post subject: Re: account disapear
PostPosted: Fri Nov 02, 2012 7:39 pm 
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.... like i already told u i logged in a few days ago. not a week ago. but i can see one reason i started the game a few days ago but i've played this game a few years ago and i just saw the website again and i come to play again now there is a thing that i maybe did wrong that i started playing like a new player instead of log in with my old account. i'm asking to check THIS account IP address with the account in that world with nickname of "kamiiii" if there is a match or something, so we can workout a way to solve this situation.

I want some constructive answers not like the ones u are giving to me.


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 Post subject: Re: account disapear
PostPosted: Fri Nov 02, 2012 7:43 pm 
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Joined: Sun May 31, 2009 10:47 pm
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That is likely it. If you used the new player function, and did not register an account before you logged out, then the colony you made would not have been saved. You should make sure to log in using your existing account, that way you wont be required to register a new account to keep your progress.

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