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Alexander · **Posted:** Mon Jul 06, 2015 10:21 pm

10205890799380920 wrote:

Dear Admin
i have a problem my username is Argento,
I pick up weapons and then disappear when save.
The problem is that, not only lose my items, but will not return my SM....
If I had lag and disconnect, in theory if I lose my items would have to have my money ... no way to retrieve my items or SM?

Hey,

We're looking into this.

In the meanwhile, could you please provide us as much information as you can? Are you using multiple accounts by any chance? Could you try clearing your cache & cookies and seeing if that helps?

Thanks!

Alexander · **Posted:** Tue Jul 07, 2015 4:45 pm

10205890799380920 wrote:

I have only one account but 2 pc (home and work)
delete cache and cookies but nothing
I'm reading in the forum I am not the only thing many people did the same, lost items and not have the money to buy them again. I hope they can fix it.

We believe this problem has been solved now.

I've PMd you privately with more information on how to rectify this situation.

mitch_weis · **Joined:** Fri Feb 07, 2014 7:55 pm **Posts:** 1

Hey I had equipped my mech with some mythical items then I lost connection and when I got back on those mythical items were gone what should I do?

Alexander · **Posted:** Wed Jul 08, 2015 4:46 pm

mitch_weis wrote:

Hey I had equipped my mech with some mythical items then I lost connection and when I got back on those mythical items were gone what should I do?

Messaged you in private concerning this.

pgname wrote:

mitch_weis wrote:

Hey I had equipped my mech with some mythical items then I lost connection and when I got back on those mythical items were gone what should I do?

Uhm... Hello!

Alexander · **Posted:** Mon Jul 13, 2015 2:10 pm

839556399461780 wrote:

I just had the same thing happen to me, i was playing yesterday then I logged on today and all my items in my inventory were gone

Please create a seperate thread for your issue, though I have to say it sounds like someone else has gone on your account and destroyed your items...

Any chance you gave out your password?

The issue this thread was about has been solved and is unrelated.

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weapons that i purchase dissapear and lost when i am save