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 Post subject: My friend can't login because he forgotten the password.
PostPosted: Fri May 02, 2014 5:42 am 
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Joined: Fri Jul 19, 2013 12:16 pm
Posts: 7
My friend have a problem my friend tries to log in but don't work for him because he has forgotten his password i try to do forgot password but don't work saying
"The e-mail/username information submitted could not be found."
Please admins help me my friend informations:
Nickname : -[Duff
Email : andreamottinelli1995@libero.it
Please can you send in his email a password reset?
Or change is password he wants to play.


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 Post subject: Re: My friend can't login because he forgotten the password.
PostPosted: Fri May 02, 2014 7:56 am 
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Joined: Sun Mar 21, 2010 3:02 pm
Posts: 1621
Gender: female
Please tell him to use this:
https://www.supermechs.com/forum/ucp.ph ... ndpassword

If he still encounter problems, he can also contact us at contact@tacticsoft.net

Thank you

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 Post subject: Re: My friend can't login because he forgotten the password.
PostPosted: Fri May 02, 2014 12:35 pm 
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Joined: Fri Jul 19, 2013 12:16 pm
Posts: 7
Sorry but he still encounters problems,aniway if he contact you with email you can tell him his password of super mechs?


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 Post subject: Re: My friend can't login because he forgotten the password.
PostPosted: Fri May 02, 2014 5:01 pm 
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Joined: Thu Jun 30, 2011 2:48 am
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Location: Fuyuki City
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Enrico528 wrote:
Sorry but he still encounters problems,aniway if he contact you with email you can tell him his password of super mechs?

we don't know the password of the users, even when we access the database directly. We don't store your "raw" password. Even if we do, we don't have the permission to see and tell anyone else about your password, as it's against the privacy policy.

The only way to do this, is to go through the lost password process. If he remembers his username, and have access to the email address that he used to register for the account, he should be able to reset his password easily.

edit: the name -]Deff is actually invalid, plus it's not found in the member list. Tell your friend to make sure that the name he entered is corrected.

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 Post subject: Re: My friend can't login because he forgotten the password.
PostPosted: Sat May 03, 2014 1:49 pm 
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Joined: Fri Jul 19, 2013 12:16 pm
Posts: 7
Ok the last questions in the member list there is a username that start with
andrea or
damirc ?
And there is a username that have as e-mail andreamottinelli1995@libero.it ?


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 Post subject: Re: My friend can't login because he forgotten the password.
PostPosted: Sat May 03, 2014 4:09 pm 
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Joined: Sun Mar 21, 2010 3:02 pm
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Thats nothing we would ever tell in public. Please contact me under admin@battledawn.com

thank you and topic locked

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