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 Post subject: Supermechs Log in issues.
PostPosted: Wed Oct 14, 2015 5:04 am 
Head Moderator
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 YIM  Profile

Joined: Sat Jul 17, 2010 2:35 am
Posts: 2011
Location: You see that mansion across the road? Yeah, there
Gender: male
Hello Supermechs players,

As some players are currently aware there appears to be an issue with the logging into supermechs on the browser version (perhaps on other versions but I am not aware of that at the moment). It appears the majority of players are stuck on the retrieving data part of the log in.

This issue is being looked at and trying to be solved as soon as possible and all we can do is thank you for your patience.

If anyone is having different issues regarding logging in then please also message here as it will help us narrow down the issue.

Thank you for your cooperation and we apologize for any inconvenience that this has caused.

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 Post subject: Re: Supermechs Log in issues.
PostPosted: Wed Oct 14, 2015 5:06 am 
Maintenance & PR Team
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Joined: Mon Sep 10, 2012 3:43 am
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Location: Chorus.
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Android version is down as well - a user not too long ago posted, having the same problem.

Edit: My problem was being frozen on the 'retrieving data 3/3' screen, but now I cannot even connect to the server.

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^ Thanks Andy!


Last edited by TorturedZealot on Wed Oct 14, 2015 5:15 am, edited 1 time in total.

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 Post subject: Re: Supermechs Log in issues.
PostPosted: Wed Oct 14, 2015 5:10 am 
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 YIM  Profile

Joined: Sat Jul 17, 2010 2:35 am
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Gender: male
Thank you I'll forward that information as well

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Best alliance finished:1st


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 Post subject: Re: Supermechs Log in issues.
PostPosted: Wed Oct 14, 2015 5:15 am 
Sergeant
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Joined: Mon Jun 09, 2014 5:33 pm
Posts: 80
Yes. It is still refreshing and no login.

http://imgur.com/F8EG1Z3


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 Post subject: Re: Supermechs Log in issues.
PostPosted: Wed Oct 14, 2015 5:16 am 
Maintenance & PR Team
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Joined: Mon Sep 10, 2012 3:43 am
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I have tried incognito mode - it did not work for me either.

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^ Thanks Andy!


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 Post subject: Re: Supermechs Log in issues.
PostPosted: Wed Oct 14, 2015 5:17 am 
Second Lieutenant
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Enter Incognito mode, It works fine on that for me
Chrome is - ( Ctrl + Shift + N )
Don't know any other browsers, You guys are going to have to find that out :p


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 Post subject: Re: Supermechs Log in issues.
PostPosted: Wed Oct 14, 2015 5:37 am 
Sergeant
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Joined: Mon Jun 09, 2014 5:33 pm
Posts: 80
I tried to play new player and it works but existing player not.


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 Post subject: Re: Supermechs Log in issues.
PostPosted: Wed Oct 14, 2015 5:38 am 
First Lieutenant
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Joined: Tue Apr 29, 2014 3:33 am
Posts: 540
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Problem = Stuck at Retrieving data 3/3

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 Post subject: Re: Supermechs Log in issues.
PostPosted: Wed Oct 14, 2015 5:40 am 
Maintenance & PR Team
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BUTCHKRAB wrote:
I tried to play new player and it works but existing player not.


Thats because the tutorial does not require access to the servers.

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^ Thanks Andy!


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 Post subject: Re: Supermechs Log in issues.
PostPosted: Wed Oct 14, 2015 5:44 am 
Head Moderator
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 YIM  Profile

Joined: Sat Jul 17, 2010 2:35 am
Posts: 2011
Location: You see that mansion across the road? Yeah, there
Gender: male
All this information is very important to us and we are trying to solve the problem as quickly as possible. If you know anyone with more information regarding the issue then that would be very helpful.

Thank you.

_________________
Best rank:1
Most Crystals:34
Most power:192
Best alliance finished:1st


Skype: ads126bd

The Silent Spammer.


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