It is currently Thu Jun 21, 2018 11:29 am

All times are UTC - 5 hours



Forum rules


Please stay on topic at all times in this board.

Please be respectful to other members and administrators.

No spam.



Forum locked This topic is locked, you cannot edit posts or make further replies.  [ 50 posts ]  Go to page Previous  1, 2, 3, 4, 5  Next
Author Message
 Post subject: Re: Supermechs Log in issues.
PostPosted: Sun Oct 18, 2015 1:15 pm 
Private
Private
 Profile

Joined: Sun Mar 15, 2015 5:55 pm
Posts: 5
I can't connect to server with my profile: Botnak.
But I CAN connect on other 2 accounts. WHY?
Has my "Botnak" account been hacked maybe?


Top
 

 Post subject: Re: Supermechs Log in issues.
PostPosted: Sun Oct 18, 2015 6:32 pm 
Private 1st class
Private 1st class
 Profile

Joined: Thu Dec 20, 2012 5:10 pm
Posts: 18
still can't login for like a week ... whatever device i try using.
i cleared cache and cookies, no succes...


Top
 

 Post subject: Re: Supermechs Log in issues.
PostPosted: Mon Oct 19, 2015 10:37 am 
Head Moderator
Head Moderator
User avatar
 Profile

Joined: Mon Jun 01, 2009 11:02 pm
Posts: 1622
Alexander wrote:
Botnak wrote:
I still can't login.... 3 days now. Hope you fix it soon?


Did you clear cookies and cache?


Is there anyone who did and still experiences this issue?

If so, please tell us your browser, device etc... thank you!


To those who are still having issues, please do the above.

_________________
Image
Gettin' real tired of your shi...


Top
 

 Post subject: Re: Supermechs Log in issues.
PostPosted: Mon Oct 19, 2015 11:29 am 
Private
Private
 Profile

Joined: Fri Dec 12, 2014 10:10 am
Posts: 1
I have this problem too. I keep getting stuck on "Connecting to Server... Please Wait..." and I can't get onto the game. :cry:


Top
 

 Post subject: Re: Supermechs Log in issues.
PostPosted: Mon Oct 19, 2015 12:17 pm 
Private
Private
 Profile

Joined: Mon Aug 17, 2015 12:40 pm
Posts: 6
tried everything and nothing works. tried Explorer, Chrome, Firefox, Edge - cleared Cache n Cookies, tried hidden mode, different pc´s. mobile doesn´t work too.

Please help


Top
 

 Post subject: Re: Supermechs Log in issues.
PostPosted: Mon Oct 19, 2015 2:36 pm 
Private
Private
 Profile

Joined: Mon May 27, 2013 4:12 pm
Posts: 5
Can not log in


Top
 

 Post subject: Re: Supermechs Log in issues.
PostPosted: Tue Oct 20, 2015 8:46 am 
Site Admin
Site Admin
User avatar
 Profile

Joined: Wed Jun 03, 2009 6:41 am
Posts: 4629
Location: The Netherlands
Gender: male
dogg73 wrote:
Can not log in


Did you clear cache and cookies?




If clearing doesn't work, please message me privately. I've already pm'd some people in this thread, I've a few ideas but nothing set in stone... Also difficult to say which issues are current and odd, and which are just the standard issues that come from a connection to the server that isn't strong enough...

We have a developer investigating things on the server end, but chances are if it's still affecting you, it's something else.

Changing your password might help also - but only do this if you have access to your original registration email. Otherwise you might lose access.

_________________
Best Regards,

Alexander
Product Manager
Battle Dawn

Skype: dreamerofdestruction


Top
 

 Post subject: Re: Supermechs Log in issues.
PostPosted: Tue Oct 20, 2015 9:25 am 
Private 1st class
Private 1st class
 Profile

Joined: Thu Dec 20, 2012 5:10 pm
Posts: 18
Since all "solutions" proposed didn't work for me (i can't connect to the game and get stuck at 3/3 loading and the game keep reloading) whatever device i try using ( laptop windows 10/google chrome and phone gs6 samsung). i cleared cache , cookies, tried from a cybercafé... tried from a friend's phone....

"Changing your password might help also - but only do this if you have access to your original registration email. Otherwise you might lose access."

is that really an option? because i don't know many high ends players who would risk to loose access to their account if anything goes wrong while doing this.

i'm really disapointed in the way the problem is handeled. many players are affected by this problem, and for most of them, they don't use the forum to complain.

i really expected a little more , after so much "support".

is my mech safe and sound in your database?


Top
 

 Post subject: Re: Supermechs Log in issues.
PostPosted: Tue Oct 20, 2015 9:57 am 
Site Admin
Site Admin
User avatar
 Profile

Joined: Wed Jun 03, 2009 6:41 am
Posts: 4629
Location: The Netherlands
Gender: male
thedarkside wrote:
Since all "solutions" proposed didn't work for me (i can't connect to the game and get stuck at 3/3 loading and the game keep reloading) whatever device i try using ( laptop windows 10/google chrome and phone gs6 samsung). i cleared cache , cookies, tried from a cybercafé... tried from a friend's phone....

"Changing your password might help also - but only do this if you have access to your original registration email. Otherwise you might lose access."

is that really an option? because i don't know many high ends players who would risk to loose access to their account if anything goes wrong while doing this.

i'm really disapointed in the way the problem is handeled. many players are affected by this problem, and for most of them, they don't use the forum to complain.

i really expected a little more , after so much "support".

is my mech safe and sound in your database?


There's no sign of anything wrong on our end - last time there was it was a lot more widespread. I actually haven't gotten any complaints about this outside of this topic.. If anything we're getting less connection complaints than usual :\

Sorry you feel that way, I recommended changing the password because it used to fix an odd bug a long time ago. Figured it's worth the shot - but for security reasons you need your original email to be able to use your account thereafter in some cases. Hence the warning.

I've no idea what could be causing this for your account if it also fails to work on different connections.

I've passed on your account to a developer so he can take a look at it and see if there's anything wrong - in the meanwhile, could you tell me where you're from? Just to make sure it's not the distance.

_________________
Best Regards,

Alexander
Product Manager
Battle Dawn

Skype: dreamerofdestruction


Top
 

 Post subject: Re: Supermechs Log in issues.
PostPosted: Tue Oct 20, 2015 12:44 pm 
Private 1st class
Private 1st class
 Profile

Joined: Thu Dec 20, 2012 5:10 pm
Posts: 18
thx for your concern.i'm from france. my isp may locate me elsewhere sometime on supermech. but i never ever had problems connecting before this.


Top
 

Display posts from previous:  Sort by  
Forum locked This topic is locked, you cannot edit posts or make further replies.  [ 50 posts ]  Go to page Previous  1, 2, 3, 4, 5  Next

All times are UTC - 5 hours



You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  

Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group  
Copyright Tacticsoft Ltd. 2008   
Updated By phpBBservice.nl